Matrix, em 28 October 2025 - 10:21 PM, disse: It depends on the situation in which it was banned, if it was due to malicious programs, you can have a second chance and it depends a lot, if it is for reselling items through clandestine trade the ban is considered eternal, depending on the administrative analysis and some players were forgiven to return, for this you must send an email with details of what happened to suporte@muaway.net and wait for administrative feedback, also reinforce the ticket on the website.
Thanks for the reply. Regarding the ticket how can i file a ticket? I tried filing a ticket but since my account is banned i cannot access to filing a ticket