Hi GM, Please kindly support.
After maintenance, almost items in my inventory have been deleted ( 1 sw war, 5fg,
etc. ) and only latest character that I played was affected. The others + items that
putting on my latest character + 10 bau still remain unchanged.

Yesterday, I did send the ticket to you but It might be unclear enough to be
tackled.

Thanks & best regard

Issues about missing items should be dealt with directly with the server administration, as you have already submitted a ticket, just wait for a response.
The estimated time for a response on the ticket is 72 business hours.

Greetings,

Since you have sent a ticket to the administration it will take within 72 working hours, remember weekends doesn’t count. By the way whenever a ticket is being analyzed it doesn’t have a time or a date for it to be replied. I suggest you wait patiently for a reply.

Hello! Your problem can be solved exclusively by ticket, if you sent just wait for an administrative position. Good luck!

Good nigth !
as you said, you have already sent the ticket, which is sure to be done at this time, we ask that you have patience because the ticket can be answered within 72 hours (business days), if the ticket is not clear the support will probably ask for explanations, or you can answer the ticket yourself by adding more information.

Hello, hoangduonghpvn!

In this case I recommend that you are sending a ticket to the administration informing what happened to your items and if possible if you have a photo or video send it too, so that it becomes easier for them to locate your items.

[Tutorial] - Enviando ticket a administração

You need wait they check their ticket when they can. We can't help, you need to wait till they reply, takes up to 3 workdays to reply.

Resolvido.

Caso precise reabrir o tópico, me envie uma MP solicitando.