[DrMon]

Good Morning Everybody!
Now in my place is my evening.
I can't login the game, It's alway already connected. I had send email, inbox facebook... but their not sp . Everyboday, can't you help me? Please.

I tried with MuAwaY Manager for android and IOS, The Dual Authentication is enabled but still can't disconnect. I contacted the Admin via email and facebook, but they haven't been able to support me for 2 days. I do not know how to handle it. 2 days too long.

Este post foi editado por DrMon: 27 December 2019 - 09:35 AM

[Kayo_]

You can disconnect your account through MuAway Manager, just activate the Token and click sessions, there will be the active session, click it and then click "disconnect". If you don't have access to MuAway Manager, there is not much you can do about it.


Edição: erro de digitação.

Este post foi editado por Kayo: 27 December 2019 - 09:05 AM

[Luz]

Good Morning!
Most likely your account is stuck in the database.
When did you send the email? Response time is 72 business hours.Therefore you must wait until your email is answered and your issue is resolved.
You can also log out of your account through MuAwaY Manager.

Este post foi editado por -BUTTERFLY: 27 December 2019 - 09:05 AM

[Gomes_-]

Good morning Player.

We have nowadays the Muaway Manager application that allows you to be disconnecting who is in your account or if she is in the game, removing this, just forwarding a ticket and waiting for the answer.

[_ATACAR]

Good Morning. You can activate the manager via token and give yourself dc yourself. Staffs can not give you DC is against the rules of administration. The only solution is this or wait for your account to take DC alone. I suggest you also change your password ...

[Quilmes]

Good morning, for what you are explaining I understand that it has to be a problem that is generated due to the connection you use.

What I recommend you do is send an email to suporte@muaway.net, that is the fastest connection you can have with the administration.

What I also recommend is that you attach all the photos and all the information you have about what the problem is.

From what I understand it may be a problem that due to the delay or connection the account appears as connected, since a pre-entry was made to it.


The platform you are using I understand that it must be the MuAwayMobile, this also clarifies it in the email you are going to send.

If you have any questions or problems you have, do not hesitate to enter our forum here or send a Ticket or Email.

Greetings and may this help you to solve your problem.

[DvX_SubADM]

We are aware of this issue and will be resolved soon, please wait.

[DvX_SubADM]

Dúvida respondida

Caso precise reabrir o tópico, me envie uma MP solicitando.