[Jentz]

how is this possible that i've been hacked this brazil ip? im a solo player and never join any social site related to this game. this is my 1st time that i've been hacked for my 15yrs of experince of online games, only in this server....pls explain this to me....

Miniatura(s) anexa(s)

• 

[Rusty-TS]

Hello, be careful when downloading "" programs "" from sites this can end up harming you and losing your account, never click on third party link.

[-Ex_G3D0Mc]

hello, send ticket on the site informing what happened.
To submit a ticket, log in to the site, go to the support department.
Response time is up to 72 business hours

Este post foi editado por -Ex_G3D0Mc: 10 December 2019 - 04:40 AM

[DvX_SubADM]

Hi,

We know how sad it is to be robbed in the game.

However, we offer a 100% secure game for hacker or account protection. The responsibility of taking care of the items as well as the account is of each player, we cannot be responsible for this task.

When you get robbed, it is not a failure in our security systems, but a human one, which can be:

• Trust a player in a possible exchange of two trades;
• Download infected files where the user collects their data and has access to the account;
• Lend items to someone you know;
• Do not check the negotiation items before giving OK and accepting;
• Believe in false promises of items, miracle programs or coin giving.

Anyway, we are sorry for your loss, but we can do nothing to recover lost items.

[DvX_SubADM]

Resolvido.

Caso precise reabrir o tópico, me envie uma MP solicitando.